Terms And Conditions

Terms & Conditions for use of the Masiel Bebe website

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. The terms do not affect your statutory rights.

We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when they are placed on the Website and should be read on each occasion you use the Website. Continued use of the Website signifies your acceptance to be bound by the latest terms and conditions.

Privacy Policy

When purchasing goods from Masiel Bebe we ask you to provide details such as name, address, email address and contact numbers. Some of this information will be kept on record by Masiel Bebe so we can recognise you as a customer the next time you log on.

We may use your details to send you information on new collections and special offers throughout the year.

By registering with Masiel Bebe you agree to us using your details for these purposes.

We never pass your personal details onto any third party.

Delivery options & Returns and refunds

Postage and Packaging in the Uk is £3.95 under £70 Over £70 we offer free P&P. For all European countries the cost of postage and packaging is £7.50. All orders to be sent outside the EU will incur in a £9.50 postage and packaging charge.

When items are in stock your order will be sent within 24 hours, making delivery between two and three working days for orders to mainland UK using our standard delivery service. For European orders delivery will be within four to six working days and outside the EU 7-8 working days

If an item is “out of stock” you will be advised of the date when more stock is due before you place your order. If there is a further delay we will notify you by email or post. Your order will be dispatched and the out of stock items will follow. We will only charge your debit or credit card when an item has been sent to you.

During exceptionally busy times there may be a slight delay in delivery.

We hope that you are happy with your purchases but if you do need to exchange or return an item please send it back in its original packaging, unworn and in saleable condition, within 14 days of receipt. Please note that as we offer free delivery and the full order is returned we will discount the postage charge from your order.

Unfortunately, we cannot be responsible for returns which are lost or damaged in the post so please obtain a free proof of postage from the post office which will serve as your security in case this happens. Please allow 14 days for us to process your returns. Credit card refunds will appear on your next bank or credit card statement.
If you prefer we are happy to accept internet order returns and exchanges in our shop.

Please note that the shipping charge can not be refunded if the full order is returned. Also for orders that have free postage this will be discounted from your refund if the full order is also returned.

Product description and pricing

Products displayed on this website are available only whilst stocks last.

We have taken every care to ensure that the descriptions and specifications of our products are as accurate and possible. We cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you.

All prices indicated for children’s clothing on this website are exclusive of VAT (in the UK, VAT is not charged for children’s clothing)

Please note that we reserve the right to change prices at any time.

Prices displayed on our website are in Pounds Sterling.